The Benefício Gin website and store ship orders to mainland Portugal, Autonomous Regions (Madeira and Azores), and worldwide. The carrier with whom we have a protocol is CTT Expresso, which delivers Monday to Friday until 7:00 pm on any business day, to the address indicated during checkout.
All orders paid after 12:00 pm are processed on the next business day.
Delivery Times and Costs
On the Benefício Gin website and store, there are Specific Conditions for each product, which you will find next to each item description and which take into account the execution and/or delivery times.
Customers have several options during checkout regarding the delivery method:
1. Mainland Portugal
Timeframe: 24–48 business hours after shipment
Carrier: CTT Expresso
Cost: €6.50
2. Autonomous Regions
Madeira: 5–7 business days (depending on postal code)
Azores: 6–16 business days (depending on postal code)
Cost: €8.95
3. International Shipping
European Union: 5–7 business days
Rest of the World: 7–15 business days
Cost: from €14.95 up to €34.65. Depending on the destination, weight, etc., communicated on a case-by-case basis.
Orders paid after 12:00 pm are processed on the next business day.
If the recipient is not at the address, a notice of passage will be left to reschedule delivery or indicate a pickup point.
For order inquiries, contact: info.marketplaces@beneficiogin.com
Refund Policy and Right of Free Withdrawal
Under Decree-Law No. 24/2014, of February 14, which implements Directive 2011/83/EU, the consumer has the right to freely withdraw from the contract, without the need for a reason, within 14 consecutive days.
Start of the period:
- Goods: From the date of receipt by the consumer or by a third party designated by him/her
- Services: From the date of conclusion of the contract
How to exercise the right:
Contact us via: info.marketplaces@beneficiogin.com
Use the form template available here: https://www.centroarbitragemlisboa.pt
Send by registered mail with acknowledgment of receipt
Communicate by any means that unequivocally demonstrates the wish to withdraw from the contract
Free Withdrawal Form
To the Company: Benefício Gin website and store
Address: Rua da Prata, 80 – 5th Floor, Right - Office 56
1100-420 Lisbon, Portugal
I (We) hereby notify that I/we wish to exercise the right of free withdrawal regarding the following contract:
- Order date: ___/___/______
- Order number: ___________
- Consumer’s name: ___________
- Adress: ___________
- Signature: ___________
- Date: ___/___/______
Refund:
The refund will be given within 14 days after receipt of the notice of withdrawal, by the same payment method used in the initial transaction, unless expressly agreed otherwise.
Return costs:
At the consumer's expense, unless the product has a defect or non-conformity.
Exceptions to the right of withdrawal:
According to Article 16 of Decree-Law No. 24/2014, the right of withdrawal does not apply to:
- Goods made to order or clearly personalized
- Goods that deteriorate or expire quickly
- Other cases provided for by law
Conformity Guarantees
Under Decree-Law No. 67/2003, amended by Decree-Law No. 84/2021, products have a legal conformity warranty for a period of 2 years from delivery.
For defective or visibly damaged products, please contact: info.marketplaces@beneficiogin.com indicating:
- Order number
- Product reference and name
- Defect details
- Photos of the problem detected
With the information provided, a careful assessment will be made. If a problem with the product is confirmed, instructions will be given for return and subsequent replacement or repair.
Exchange or repair will be processed within 30 days after validation, as provided by law.
Prices and Payment Methods
Exchange or repair will be processed within 30 days after validation, as provided by law.
- Credit/Debit Card
- MB Way
- ATM
- Apple Pay
- Google Pay
Payment service provider: IFTHENPAY (Payment Institution authorized by the Bank of Portugal – Registration No. 8707)
Security: SSL protocol, PCI-DSS certification
Currency: Euro (EUR)
All prices shown include VAT at the legal rate in force (23%).
Credit card verification
Credit card users are subject to validation and authorization by the issuer. If the card is refused, the system will immediately inform you during checkout.
For security alerts and fraud prevention verification, data such as address and postal code may be disclosed to specialized entities, always maintaining data security.
If you believe your data is inaccurate, you may correct it following our Privacy Policy procedure.
Product Information
On the Benefício Gin website and store, every effort is made to ensure that the details, descriptions, and prices of products presented are correct. However, it may occur that information about products is erroneously published (including prices or promotions).
The Benefício Gin website and store may refuse orders for the following reasons:
- Incorrect information published
- Product out of stock
- Unable to obtain payment authorization
- Fraudulent or suspicious orders
- Supervening unavailability of the product
Orders that have not yet been shipped may be cancelled by contacting: info.marketplaces@beneficiogin.com
The Benefício Gin website and store may modify prices without prior notice. All prices include VAT at the legal rate in force.
The Benefício Gin website and store ship orders to mainland Portugal, Autonomous Regions (Madeira and Azores), and worldwide. The carrier with whom we have a protocol is CTT Expresso, which delivers Monday to Friday until 7:00 pm on any business day, to the address indicated during checkout.
All orders paid after 12:00 pm are processed on the next business day.
Delivery Times and Costs
On the Benefício Gin website and store, there are Specific Conditions for each product, which you will find next to each item description and which take into account the execution and/or delivery times.
Customers have several options during checkout regarding the delivery method:
- Mainland Portugal
Delivery time: 24-48 business hours after shipment.
Carrier: CTT Expresso
Cost: €6.50 - Autonomous Regions
Madeira: 5–7 business days (depending on postal code)
Azores: 6–16 business days (depending on postal code)
Cost: €8.95 - International Expedition
European Union: 5–7 business days
Rest of the World: 7–15 business days
Cost: from €14.95 up to €34.65. Depending on the destination, weight, etc., communicated on a case-by-case basis.
Orders paid after 12:00 pm are processed on the next business day.
If the recipient is not at the address, a notice of passage will be left to reschedule delivery or indicate a pickup point.
For order inquiries, contact: info.marketplaces@beneficiogin.com