Access to the Benefício Gin website and store, products, and services made available are subject to the following conditions. By accessing the site, you agree to the Terms of Use of the Benefício Gin website and store, which are subject to occasional updates. For your benefit and ours, it is recommended that you regularly visit this Terms and Conditions page to check for any changes that may have occurred.
Access to the Benefício Gin website and store is temporary, and we reserve the right to withdraw, add, or amend products and services without prior notice.
Occasionally, the Benefício Gin website and store may be unavailable due to updates or other reasons, and access to some areas of the site may be restricted.
The Benefício Gin website and store cannot be held liable for any damages or losses of any individual or legal entity that may occur after using any information contained on this site.
Hyperlinks may be available on the Benefício Gin website and store that direct to external sites. By clicking on these hyperlinks, you will leave the Benefício Gin website or store, and Benefício Gin shall have no control over the actions that may occur on those sites, nor can it accept responsibility for anything that happens external to its platform.
For purchases through the Benefício Gin website and store, buyers must be of legal age (18 years old) and commit to providing true information that allows for the successful processing of their order.
Company Identification
Business Name: O Benefício Existe, Lda.
Corporate Taxpayer Number:
Commercial Registration Number: 422/20161007
Share Capital:
Commercial Registry Office: Lisbon
CAE (Economic Activity Code):
Registered Office: Rua da Prata, 80 - Piso 5º Direito - Escritório 56
1100-420 Lisbon
Portugal
Supervisory Authorities
ASAE – Economic and Food Safety Authority
Directorate-General for Consumer Affairs
Complaints Book
Under the terms of Decree-Law No. 156/2005, of September 15, amended by Decree-Law No. 74/2017, the Complaints Book is available in both physical and electronic formats.
- Electronic Complaints Book: Available at www.livroreclamacoes.pt
- Physical Complaints Book: Available at the company's premises.
Response time: 15 business days
Supervisory authority: ASAE – Economic and Food Safety Authority
Complaints are automatically sent to the competent authorities for analysis and possible initiation of administrative proceedings.
Alternative Dispute Resolution (ADR)
In the event of a dispute, the consumer may refer to the following alternative dispute resolution entities: Centers for Consumer Conflict Arbitration:
Lisbon: www.centroarbitragemlisboa.pt www.centroarbitragemlisboa.pt
Coimbra: www.centroarbitragemcoimbra.com
Porto: www.cicap.pt
Algarve: www.consumoalgarve.pt
Wood: www.cacc.gov
Consumer Arbitration Court: www.ciab.pt
National Center (supplementary):
CNIACC: www.cniacc.pt
Phone: 213 564 144
Email: geral@cniacc.pt
More information: www.consumer.gov
______________________
Service Policy
The Benefício Gin website and store ship orders to mainland Portugal, Autonomous Regions (Madeira and Azores), and worldwide. The carrier with whom we have a protocol is CTT Expresso, which delivers Monday to Friday until 7:00 pm on any business day, to the address indicated during checkout.
All orders paid after 12:00 pm are processed on the next business day.
Delivery Times and Costs
On the Benefício Gin website and store, there are Specific Conditions for each product, which you will find next to each item description and which take into account the execution and/or delivery times.
Customers have several options during checkout regarding the delivery method:
1. Mainland Portugal
Delivery time: 24-48 business hours after shipment.
Shipping company: CTT Expresso
Custo: 6,80 €
2. Autonomous Regions
Madeira: 5-7 business days (depending on the postal code)
Azores: 6-16 business days (depending on the postal code)
Cost: €8.95
3. International Shipping
European Union: 5-7 business days
Rest of the World: 7-15 business days
Cost: from €14.95 to €34.65. Depending on destination, weight, etc., communicated on a case-by-case basis.
Note: Orders paid for after 12:00 are processed on the next business day.
If the recipient is not at the address, a notice of passage will be left to reschedule delivery or indicate a pickup point.
For order inquiries, contact: info.marketplaces@beneficiogin.com
Refund Policy and Right of Free Withdrawal
Under Decree-Law No. 24/2014, of February 14, which implements Directive 2011/83/EU, the consumer has the right to freely withdraw from the contract, without the need for a reason, within 14 consecutive days.
Start of the period:
Goods: From the date of receipt by the consumer or by a third party designated by him/her
Services: From the date of conclusion of the contract
How to exercise the right:
Contact us via: info.marketplaces@beneficiogin.com
Use the model form available Here -> https://www.centroarbitragemlisboa.pt
Send by registered mail with acknowledgment of receipt
Communicate by any means that unequivocally demonstrates the wish to withdraw from the contract
Free Withdrawal Form
To the Company: Benefício Gin website and store
Address: Rua da Prata, 80 – 5th Floor, Right - Office 56
1100-420 Lisbon
Portugal
I (We) hereby notify that I/we wish to exercise the right of free withdrawal regarding the following contract:
- Order date: ___/___/______
- Order number: ___________
- Consumer’s name: ___________
- Adress: ___________
- Signature: ___________
- Date: ___/___/______
Refund:
The refund will be processed within 14 days of receiving the notice of withdrawal, using the same payment method used for the initial transaction, unless expressly agreed otherwise.
Return costs:
At the consumer's expense, unless the product has a defect or non-conformity.
Exceptions to the right of withdrawal
According to Article 16 of Decree-Law No. 24/2014, the right of withdrawal does not apply to:
- Goods made to order or clearly personalized
- Goods that deteriorate or expire quickly
- Other cases provided for by law
Conformity Guarantees
Under Decree-Law No. 67/2003, amended by Decree-Law No. 84/2021, products have a legal conformity warranty for a period of 2 years from delivery.
For defective or visibly damaged products, please contact: info.marketplaces@beneficiogin.com indicating:
- Order number
- Product reference and name
- Defect details
- Photos of the problem detected
With the information provided, a careful assessment will be made. If a problem with the product is confirmed, instructions will be given for return and subsequent replacement or repair.
Exchange or repair will be processed within 30 days after validation, as provided by law.
Prices and Payment Methods
Exchange or repair will be processed within 30 days after validation, as provided by law.
- Credit/Debit Card
- MB Way
- ATM
- Apple Pay
- Google Pay
Payment service provider: IFTHENPAY (Payment Institution authorized by the Bank of Portugal – Registration No. 8707) Security: SSL protocol, PCI-DSS certification
Currency: Euro (EUR)
All prices shown include VAT at the legal rate in force (23%).
Credit card verification
Credit card users are subject to validation and authorization by the issuer. If the card is refused, the system will immediately inform you during checkout.
For security alerts and fraud prevention verification, data such as address and postal code may be disclosed to specialized entities, always maintaining data security.
If you believe your data is inaccurate, you may correct it following our Privacy Policy procedure.
Product Information
On the Benefício Gin website and store, we do everything in our power to ensure that the details, descriptions, and prices of the products shown are correct. However, it may happen that product information is incorrectly published (including prices or promotions).
The Benefício Gin website and store may refuse orders for the following reasons:
- Incorrect information published
- Product out of stock
- Unable to obtain payment authorization
- Fraudulent or suspicious orders
- Supervening unavailability of the product
Orders that have not yet been shipped may be cancelled by contacting: info.marketplaces@beneficiogin.com
The Benefício Gin website and store may modify prices without prior notice. All prices include VAT at the legal rate in force.